Acceptable Use Policy

In order to provide a professional service, we have set up a few guidelines for users of our service. Some of these guidelines may seem strict, but they ensure a safe, functional, and trusted environment for all our customers to publish their information on the Web.

When you purchase hosting services from Hostinfo.co.uk you agree to abide by the following Acceptable Use Policy.

Hostinfo.co.uk reserves the right to suspend or cancel any account that we consider has been inappropriately used or violates this policy.

Bandwidth and Disk Usage

When you purchase a hosting account with Hostinfo.co.uk you agree that you will not exceed the bandwidth or disk space limits that are applicable to your hosting plan. We monitor each accounts usage levels and we reserve the right to take corrective action if your bandwidth or disk usage exceeds the applicable amount for your hosting plan. At our discretion, this may include the assessment of additional charges, disconnection or discontinuance of any and all Services, or termination of this Agreement. We will always contact a customer as soon as an overage is recorded, and attempt to help you to resolve the situation. If the overage continues and an account uses 20% more disk space or bandwidth than the account limit the account will be suspended. If Hostinfo.co.uk takes any corrective action under this section, the customer shall not be entitled to a refund of any fees paid in advance prior to such action. The current overage charge is £5 per GB, with a minimum charge of £20.

CPU Usage

If your hosting account continuously uses excessive amounts of CPU processing on any of our servers Hostinfo.co.uk reserves the right to impose additional charges, and / or suspend and cancel your account. This will only be done in extreme circumstances; we will work with you to prevent this situation arising if possible. What constitutes excessive CPU usage is decided at Hostinfo.co.uk’s discretion only.

Email Accounts

The maximum storage space for individual email accounts is 50mb

What can I use my hosting account for?

Generally you can use your hosting account for almost any website and many internet related activities. There are a few exceptions that we list below, but if you are concerned that the content of your site may violate any policies please contact us prior to signup. Please be aware that if we become aware of any hosting account being used for illegal activities it will be suspended and the appropriate authorities informed. It is at our discretion what constitutes illegal content.

Spamming

Hostinfo.co.uk has a zero-tolerance policy on spamming, or UBE/UCE (unsolicited bulk email/unsolicited commercial email). This policy protects our customers as well as the Internet community from the negative effects of spam related activity. Hostinfo.co.uk defines spam as unsolicited broadcast or commercial email that is sent to addresses that do not affirmatively and verifiably request such material from that specific sender. This includes intentionally sending unsolicited email, or if you maintain an open mail relay on your account or server. Your account will immediately be suspended on discovery of any similar activities. All users are responsible for maintaining a working email contact and updating that information with Hostinfo.co.uk when it changes so we can get in touch to prevent loss of services in such a situation. Forging, misrepresenting, omitting or deleting message headers, return mailing information and/or Internet protocol addresses to conceal or misidentify the origin of a message is also not allowed on Hostinfo.co.uk’s servers.

Hostinfo.co.uk does NOT allow the following content

Adult Pornographic websites.

File distribution websites e.g. a website distributing large movies, linking or hosting warez software or mp3, includes Bittorrent and other forms of P2P networks.

Hotlinking or "Leeching" Hosting, graphics, banners, animations or cgi/php/python scripts or databases for other websites hosted elsewhere.

Backup, Storage, File or FTP Hosting Storing pages, files, data or executable as a repository for other websites, servers or desktops machines.

Reselling. Not to provide or offer reseller hosting space to third parties and/or give away web space under a domain, sub domain or directory.

IRC Chat Hosting, Game Server Hosting, Shell Accounts.

Proxy Scripts or Services.

Shoutcast, Teamspeak or Similiar Service.

Viruses and Hacking

Hostinfo.co.uk doesn’t allow a hosting account to be used for creating or transmitting viruses, worms or Trojans of any kind for any purpose. Any attempt to use Hostinfo.co.uk’s services to access computers, accounts or networks illegally, or any other form of hacking, is also prohibited.